Terms and conditions

These terms apply to repair and data recovery work carried out by TechFix Faisalabad. Leaving a device with us means you accept them.

Diagnosis and quotes

• Diagnosis is free. We tell you what is wrong and what it will cost before starting.
• No work begins until you approve the price.
• If we find a second fault after opening the device, we stop and contact you before continuing.

Data recovery: no recovery, no fee

• If we cannot recover your data, you do not pay a recovery fee.
• This applies to drives that have not been previously opened or worked on elsewhere. Tell us in advance if someone else has already attempted a recovery, as this materially reduces the chance of success.
• Recovery is judged successful when readable files are returned to you. We cannot guarantee that every file will be recoverable, or that recovered files will be undamaged.
• You are responsible for providing storage for the recovered data, or purchasing it from us.

Back up before you hand over a device

Where the device still works, please back it up first. Repairs sometimes require wiping or replacing storage. We are not responsible for data loss on repair jobs where a backup was possible and not taken.

Turnaround times

Any time we give is an estimate, not a guarantee. Parts availability, courier delays and the nature of the fault all affect it. We will tell you if a job is going to take materially longer than quoted.

Parts and warranty

• Any warranty on parts or workmanship is stated on your job sheet or receipt at the time of collection.
• Warranty does not cover new physical damage, liquid damage, or work carried out by someone else afterwards.
• Replaced parts are disposed of unless you ask for them back at drop-off.

Devices that cannot be repaired

Some faults are not economically repairable, and some devices are beyond repair. If that is the case we will tell you, and you pay nothing beyond any part already ordered with your approval.

Collection

• Please collect your device promptly once we tell you it is ready.
• Devices left uncollected for a long period may incur storage charges, and after an extended time may be disposed of to recover costs. We will attempt to contact you on the number you provided before doing so.

Payment

Payment is due on collection unless agreed otherwise in advance.

Liability

Our liability for any job is limited to the amount you paid for that job. We are not liable for indirect losses such as lost business, lost income, or the value of data that could not be recovered.

Privacy

How we handle your information and the data on your device is set out in our privacy policy.

Governing law

These terms are governed by the laws of Pakistan.

Contact

TechFix Faisalabad, Lower Ground Floor, Unique Plaza, Kohinoor City, Faisalabad 38000.
Phone 0304-6612000 · info@techfix.pk